Refund & Cancellation Policy

1 Overview

The payment made for a Curated Dining Ticket is a flat-rate concierge package that includes your selected food, restaurant taxes, and our curation service. We believe in being fair. If you cancel early, we'll refund you in full. If plans change closer to the event, we'll find a way to roll your booking forward.

2 Refund Schedule

The following table outlines our refund policy based on the reason and timing of cancellation:

3 Guest Cancellations

When you book a ticket, we reserve a seat at a curated table and allocate your food order. Late cancellations disrupt the balance of the table and incur costs on our end.

• 7+ days prior: You are eligible for a full refund of your ticket price.
• 3–6 days prior: You are eligible for a 50% refund, or you may roll your full ticket value forward to another event within 30 days.
• Less than 3 days prior: No refunds or rollovers will be issued. We have already committed your spot to the table and your order to the restaurant.

4 No-Shows & Late Arrivals

To respect the time and experience of your fellow diners, punctuality is strictly enforced.

• If you do not arrive at the restaurant, you are considered a no-show. No-shows are not eligible for any refund or rollover.
• If you arrive more than 20 minutes late, the partner restaurant and host reserve the right to refuse seating to avoid disrupting the group flow. This is treated as a no-show.
• Guests with a history of no-shows may be permanently banned from booking future Mindful Dining events.

5 Mindful Dining Cancellations

In rare cases, we may need to cancel an event or are unable to place you at a curated table.

• Event Cancellation: If we cancel the entire event due to low overall numbers, venue issues, or force majeure, you will receive a full refund.
• Unmatched Guest: If we cannot find 5 other compatible diners who match your vibe and dining preferences, we will not force a poor match. You will be notified 48 hours prior.
• You will be offered a full refund OR a rollover to the next event date (valid for 30 days)
• We will do our best to prioritize unmatched guests in the next available event

6 Refund Process

Approved refunds are processed as follows:

• Refunds are returned to the original payment method used at booking
• Processing time: 5–7 business days after approval
• Bank processing times may vary - please allow up to 10 business days for the amount to reflect in your account
• Refunds are processed via our secure payment partner

You will receive an email confirmation once your refund has been initiated. If you do not receive your refund within 10 business days of the confirmation email, please contact us.

7 Contact for Refunds

All refund and cancellation requests must be submitted in writing:

• Email: hello@mindfuldining.app
• Subject line: "Refund Request - [Your Booking ID]"
• Include: Your full name, registered email address, and booking ID
• Response time: Within 2 business days